Frequently Asked Questions
Everything you need to know about your Gelous beauty experience.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US, while international orders can take 7-14 business days depending on the destination.
Are your products cruelty-free and vegan?
Yes, at Gelous, we are committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.
Can I track my order once it has been placed?
Absolutely! Once your order is processed, you will receive an email with a unique tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I store my beauty products to ensure they last?
To maintain product integrity, store your Gelous items in a cool, dry place away from direct sunlight and ensure all lids are tightly sealed after each use.