Returns & Exchanges

At Gelous, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your order arrives damaged or incorrect, our dedicated support team is here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of why you would like to return or exchange your items.

• 2.
  Prepare Your Package

  Ensure all products are in their original, unopened packaging and securely place them in a shipping box to prevent damage during transit.

• 3.
  Ship It Back

  Attach the provided return shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.